Customer Service – Online Course - CPD Accredited
Instant Access | Includes Assessment & Certificate | UK CPD Accredited | Instant Certificate Download
Mandatory Training Group
Summary
- Exam(s) / assessment(s) is included in price
- Tutor is available to students
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Overview
Customer Service – Online Course - CPD Accredited.
Welcome to The Mandatory Training Group's online Customer Service training course. All our online training courses, programmes and qualifications are accredited by the CPD Certification Service (CPDUK).
Each and every one of us serves customers, whether we realise it or not. Maybe you are on the front lines of a company, helping the people who buy your products. Perhaps you are an accountant, serving the employees by producing their paychecks and keeping the company running. Or maybe you are a company owner, serving your staff and your customers.
This online Customer Service training course will look at all types of customers and how we can serve them better and improve ourselves in the process. Learners will be provided with a strong skill set, including in-person and over the phone techniques, dealing with difficult customers, and generating return business.
Customer Service – Online Course - CPD Accredited.
Study method – Online, self-paced
Estimated duration (verifiable CPD hours) – 4 hours
Course format – Online (24/7 access)
Entry requirements – no prerequisites required
Assessment type – Complete end of course assessment (80% needed to pass and gain CPD certificate)
Certification/Qualification – Downloadable CPD certificate
Cost(s) of assessment and certification – Assessment and certification costs included in the course price
Course accreditation – CPD Certification Service (CPDUK)
Course access – Part-time (1-year access)
Course delivery – via desktop PC/MAC, laptops, tablets or smartphones.
Customer Service – Online Course - CPD Accredited.
CPD
Course media
Resources
- Customer Service - Online Training Course - The Mandatory Training Group UK - - download
Description
Course content
This online Customer Service training course includes the following:
- Module One: Getting Started
- Module Two: Who We Are and What We Do
- Module Three: Establishing Your Attitude
- Module Four: Identifying and Addressing Their Needs
- Module Five: Generating Return Business
- Module Six: In-Person Customer Service
- Module Seven: Giving Customer Service over the Phone
- Module Eight: Providing Electronic Customer Service
- Module Nine: Recovering Difficult Customers
- Module Ten: Understanding When to Escalate
- Module Eleven: Ten Things You Can Do to WOW Every Time
- Module Twelve: Wrapping Up
Course aims
The Customer Service e-learning course will look at all types of customers and how we can serve them better and improve ourselves in the process. Learners will be provided with a robust skillset, including in-person and over the phone techniques, dealing with difficult customers, and generating return business.
Learning outcomes
The learning outcomes of this online Customer Service training course are to:
- State what customer service means in relation to all your customers, both internal and external
- Recognise how your attitude affects customer service
- Identify your customers’ needs
- Use outstanding customer service to generate return business
- Build goodwill through in-person customer service
- Provide exceptional customer service over the phone
- Connect with customers through online tools
- Deal with difficult customers.
Customer Service – Online Course - CPD Accredited.
Who is this course for?
This online Customer Service training course is suitable for those who want to improve skills in taking care of the customer’s needs by providing and delivering professional, helpful, high-quality service and assistance before, during, and after the customer’s requirements are met.Customer Service – Online Course – CPD Accredited.
Customer Service – Online Course - CPD Accredited.
Requirements
Learn anywhere, anytime on any device
You will need access to a desktop computer, laptop, tablet or smartphone device to complete these online courses. You can start, pause/stop and return to where you left off.
Our courses utilise responsive design features, making them available on any device of your choice.
Customer Service – Online Course – CPD Accredited.
Career path
Our management, leadership and online courses range from introductory modules at Level 1 to advanced and expert modules up to Level 6.
All our e-learning modules count towards CPD hours for professionals in various sectors to meet mandatory and statutory requirements.
Customer Service – Online Course – CPD Accredited.
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Legal information
This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.
